Tag: sales

  • Everything in jars

    When I started out blogging about 6 years back now, I had one thing in mind – what is this blog going to be about? After a lot of deliberation and thinking, I could just come up with one thing – whatever runs through my mind. The basic objective of this blog is to let me write, something that I inherently enjoy, and in parallel if it helps others in any which manner (maybe by the occasional laughs alone), I would die a happy man!

    After spending my entire working career till date in FMCG, it is more, but apparent that I should write something about it. I am a marketing person at heart, and am sure would remain so.

    Yesterday morning, in my conversation with A, an interesting insight was revealed. Every FMCG item is now eyeing to come up in a jar. Traditionally only toffees came in a jar and rightly so, it needed some place to be sold out of the pan outlet where it is generally sold from.

    I remember last year in feb, bubblegum sales was not really picking up, and then a new variant was launched in jars. The sales zoomed, much beyond the demand that was estimated. What difference does a simple jar make to a product which remains the same?

    Similarly, parle biscuits. Traditionally parle biscuits are low priced sku’s meant for a quick bite. It was apparent that a Rs. 5/- sku comes in the market. (a 3/- sku is also doing rounds). After the initial launch of this magic figure 5 priced sku too, the visibility aspect of the product was not very high. And as they say in sales (especially in impulse category products like chocolates, biscuits, chips, etc..) “ Jo dikhta hai, who bikta hai!” Parle sales suddenly started zooming upwards, and again just with a small interference – jars! Biscuits in jars you may think? Yes! This is what provokes the retailer in storing ( and displaying) the product in the front.

    Why is this phenomena? And why are companies willing to spend that extra on jars? Simple. More acceptance among the retailers. Higher volumes can offset the marginal price increase that would be borne for the jar.

    Also, the perceived value of the jar among the retailer is much higher than the actual cost of the jar to the company. So, it is a complete win-win situation. The retailer looks at the sku as the inherent products as well as the jar. for instance, if a candy costs Re. 1/-, and the margin to the retailer is 10% i, the company, would have to give him a jar of 100 candies at 90/-. (90.9/- actually depending on mark up or mark down!). The retailer does not see much benefit in selling it, and bargains with me for more in-built frees (like 100+8 free units at the mrp of 100/-) and stuff. Now the same sku, filled in a jar turns the dynamic completely. The retailer now looks at the margin of 10%, and also the price in which he can sell the jar( or maybe how much it would cost hi if he were to buy a jar for his outlet to stock something!). The perceived value of the sku instantly goes up, and there, the salesman has a winning story.

    Also, the company realizes that the jar is like a permanent branding the company manages to get in the retail outlet even after the contents of the jars are empty. I, as a brand manager, would love to see my product jars being filled with other items too and stocked in the outlet – I save huge money on posters and banners, which anyways have a minimal shelf life!

    Of late, many more categories like sunscreen, setwet hair gels, ponds cream, wafer biscuits are all now in their avatar of jars. Would not be too long, before condoms also start selling in jars!

  • Confusion | Opportunity

    In the Midst of Confusion Lies Opportunity

    This is a famous saying, but how true is it? before we get into that, let us delve into the basics – why do we get confused?

    We are majorly confused when we can see two or more probable destinations, and are in a position to take any one of them. This decision making is what leads to confusion.

    Why am I talking about confusion right now? Coz,  I am majorly confused. I have been doing everything till date in a conformist way, most of the times, and this has got sufficient returns, again the conformist way. Now I think is the time, that I should jump out, in the open, do things that I have always wanted to do, and test the untested waters. Well, yes there is this possibility of falling flat, straight on the face, and this particular aspect of life is called risk taking. ( “Risk to spider man bhi leta hai.. mein to sirf ek salesman hun!”) The point is that, will I have this any longer.

    The other option, is to keep doing the conformal things, in the routine manner that I have been following religiously. In other words, follow the herd, and strive for the best and get the conformal returns( which , are not really less by any standards!). Now is this what I want to do?

    This dilemma of the heart or the mind is quintessential, and has probably been there since human existence. I am once again facing this dilemma. Heart or mind?

    While discussing the same with one of my friend, I realized that the Chinese have the same sign for confusion and opportunity.

    Confusion | Opportunity
    Confusion | Opportunity

    Now how much are these two linked? I would say completely. Confusion, as discussed above, arises out of indecisiveness,  among options, and therein lies the  opportunity.

    Whenever you are confused, just treat it like an opportunity, and, as I always suggest, follow the heart, and you would prevail.

  • >Life of TARGET

    >Its now been about three months selling chocolates, and it has just been getting better with every passing day. I have started enjoying sales, what with your daily report card right in front of your eyes every evening.

    Chasing numbers of different kinds – Value, volume, coverage, efficiency, productivity and then scheme related targets. These were the lower limit numbers – something that you have to reach. More famously known as TARGETS.

    There is another type of number called SLAB, defining the upper limit you can reach. A scheme is always budgeted and under no circumstances is one supposed to exceed them.

    After the long mad chase for these numbers called TARGET, I am left wondering what exactly would be the biography of this thing called “Target”.

    My humble attempt in profiling this divine phenomena – TARGET. Lets listen to it from the devil’s mouth itself.

    My Name is TARGET
    Imaginary, Multiple, Worldwide

    About Me

    Birthday– 1st April/ Every month at some places/ Every week at some other places. As we go lower down the hierarchy I could also be born every single morning.

    Location

    Arbitrary documents, Excel Sheets, Bosses / Employee’s Brains
    Relationship Status- Impossible.

    Here for

    Sadistic Pleasures, or the kick! The way you take me.

    First thing you will notice

    I am too far, ever!

    Introduction

    Hello everyone my name is TARGET.
    I exist in various forms across the globe. The biggest bosses in companies and corporate create me to continue their reign. I am thrust upon their subordinates who in turn do the same. I am the source of power for superiors at every level.

    I get split into parts when I am thrust down the food chain.

    Biggest Boss (1) –> Bigger Boss (3, 4)–> Big Boss (a few)….–>Employee (too many)
    (Employee is the last node with no subordinate)

    If someone gets too close to me, I am given a boost by the immediate superior.

    HaHaHa (sarcastic smile) and I get away again. Yeah sometimes, like it happened to Bharat Jhurani last time, getting too close to me before my expiry could also mean danger. Bharat got too close to me on the 25th itself, and thought he has done a great deal. His boss praises him, showers him with all accolades, and then stretches me, to make me elusive again. The next month onwards, Bharat Jhurani always gets a big version of me!

    Family

    There are some close relatives of mine who never show up if I am not present.

    Namely promotion and raise are my loved cousins. We are so close that they do not go anywhere without me. But they are considered socially awkward by the evil “humor recourse” people. So these people try to keep me away so that my cousins automatically don’t show up.

    About Me Again

    I enjoy a lot during my life. I see people slog to get me…oh I am so desirable 🙂
    But my lifespan is too short; whether someone gets me or not I will die soon.
    And I even know when I will die.

    My Favorite tagline

    CATCH ME IF YOU CAN

    Personal Advice

    Do try to get me but don’t waste your life for me, coz I have multiple lives.
    I will be born again with renewed strength and you will be the same, even more exhausted.

    But what the heck I enjoy my life you too do 🙂

    This is me – TARGET, and all the best catching up with me!

  • >Snippets

    >idle browsing through the internet prompted me to start this. Small snippets of the interesting (to me!) happenings in and around out little world.

    Sorry if most of these are marketing related events, but can’t help. You can’t expect a chocolate salesman to write about Rocket launches and underground sewage system right!

    What next?

    Lazy people, and insomniacs demand an apology from karan johar. The movie’s title has hurt their sentiments. Why should someone force me to wake up. This is a free country, and I have all the right to keep sleeping, with anyone er! I mean anytime.

    Two months here in delhi has made me literally fall in love with the city. Everything out here is amazing. Especially the food. There are so many eateries, offering a wide range of options to satisfy every pocket. In fact, my favourite part in MINT is their weekend mid page where they have a tie up with TIME OUT, listing all the happenings in the metro. The food section there gets the most time share.

    One more addition to the same is PlanForMe.com, a one-stop solution for all planning needs related to the food and hospitality industry, with its new print avatar of the website, in the form of a magazine called Food and Nightlife.

    It is being positioned as a Delhi-centric magazine. With a cover price of Rs 30, the 60-page magazine will have an initial print run of 50,000 copies. Editorial content will form 70 per cent of the pages, while the remaining 30 per cent will be advertisements.

    An the best part, By the end of this financial year, PlanForMe will be operational in Mumbai and Pune. By 2010, the company hopes to expand its reach to all the metros.

    Though I am not all that a big foodie, who does not like good food?

    Coming to the basic needs of life – mobile phones. no hello! it is no more the luxury it was a couple of years back. Now everyone holds a mobile. infact, a recent article in ET states that many indians actually have more than a single connection. trust india on extracting the maximum of schemes. i work for an MNC, selling chocoltes, and deal with distributors and retailers on a daily basis. trust me, even a 1% scheme, which might ammount to less than a few hundreds in a transaction of about a lakh matters a lot.

    Anyways, coming back to the core issue – mobile phones. How many of you feel you are addicted to your mobile?. 99 out of 100 would refuse and claim that it is just another thing. But well, I firmly believe that 99 of 100 are actually addicted! Okay. Debatable.

    Okay, chuck that. How many of you actually sleep with the mobile phone next to you?. A vast majority I am sure. A study says, “more than four in 10 Americans say they “can’t live” without their mobile phone and and nearly half sleep with it nearby”, according to a global mobile-phone survey from Synovate, which found that cellphones are increasingly becoming consumers’ “remote controls for life.”

    This issue is something I have been working on for the past couple of months. Diwali gifting.

    With the festive season well underway, people are gradually loosening their purse strings. Freebies, gift packs, discounts – FMCG players have pulled out all stops to attract customers. Coca-Cola, Pepsi, Dabur and Parle are some players that have come up with attractive schemes as in the previous years. All major players are eyeing 25-30 per cent growth in sales during the festive season. And well, my company is aiming much more than that. A never before seen spectacle.

    Coca-Cola with its ‘Coca-Cola Khushiyan Replay’ consumer promotion campaign, a computer generated lucky draw would provide consumers with a chance to win Camcorders every hour for the next 40 days

    Not to be left behind, PepsiCo India has come up with no less than eight different kinds of beverage gift packs consisting of its brands – Pepsi, 7Up, Mirinda and Tropicana, along with gift packs of snacks brands like Kurkure, Lays and Leher Namkeen. Damn! Direct competition. “Chitta, yeh teri boundary hai.. aur yeh meri. Mere area mein aake maal mat bechna!”
    Can Dabur remain far? They have started selling gift packs with health as the selling point. Along with the real juice packs, the ‘Gift of good living’ – a container consisting Chyawanprash, Honey and Squeezy Honey would try to further the basic brand appeal – health.

    Parle is also participating in the race, giving away free gift packs of Hide & Seek, Milano and assorted biscuits.

    And who creates this category? Who shifts the consumer from the traditiona mithai and the dry fruits gifting of Diwali? more on that soon.

    Last summer, during my stay at home, I was filled with nostalgia when I spoted a young cousin of mine reading the latest issue of Tinkle. I, like many of my age, have grown with Tinkle, chacha choudhary and the likes. And now Suppandi – the funny simpleton character from the magazine, is set to jump out from comic strips to the silver screen. ACK Media is producing a stereoscopic three-dimensional animation film, with Suppandi as the main character. The film would hit cinema halls in November 2010.

    So these are small random items to keep you occupied before you read the rest of my weekend. I have already written it, and it has gone seven seas across for proof reading and editing. Will post it once it is approved!

  • >management funda in reaching the station

    >I am sitting here at the busy railway station and writing this article, waiting.

    After sleeping at 3AM, on a Saturday night what time do you expect one to wake up on a sunday morning? Not before noon atleast, no matter what. The just gone Saturday was no different. We started drinking right from 10PM, and went on and on. After finishing off all the stock in the huge 165 litre refrigerator at about 2AM, Kapil gets this idea to go out for an ice cream. Not that we wanted to eat an ice cream, but just for the heck of it. We agreed.

    So, after an ice cream and then a conference call in the balcony, we managed to sleep at 3AM. I set an alarm on my N72 for 6AM. What? 3 hours. You want to wake up at 6AM on a Sunday morning? Have you gone crazy?
    Nah! I have a train to catch.

    I am going to Chandigarh for a week for my upcountry stint.
    Next day morning, at 6AM sharp the alarm started ringing on my cellphone. I have on purpose set a very irritating tone, so that it drives me crazy and I get compelled to wake up. I have been using this technique, and this very tone, right since my MBA days. I also always keep the mobile a little far from the bed, such that I would have to get up from the bed to switch it off.

    But damn the snooze option on the mobile, I picked up the phone from the dressing table, put it on snooze and went back to sleep! I kept doing this for the next half an hour, or probably a little more.

    At about 6:40, I happened to glance at the clock on the mobile screen and I was like,” what the fuck?.. I am Late!”. The train is scheduled to depart at 7:40, and the station is a good 45minutes journey by an auto. I am doomed.

    I completed the morning ablutions in a whisker, changed and after bidding a good bye (I just shouted to the sleeping mates informing them that I am leaving), I left home. As usual, Malviya nagar is the only area in Delhi probably, where the auto guys feel more comfortable travelling without any passenger on their back seat.

    After some negotiations (against my favour), and convincing (more of begging!), one auto guy agreed to come over for 90 bucks. The normal journey is charged at about 70 something. I did not really have the time to negotiate. This is at 7:10, and the train departs in another half an hour, there is no way that I could reach the station.

    I kept pressurizing him to drive fast, and I urging him again and again. I had an unlit cigarette in my hand, which was not getting lighted due to the high speed of the auto, and the flowing wind, but I was more concerned about the speed of the auto. i just kept holding it.

    I was so wishing that there be some system (or its failure), like in the movie SPEED, where the bus should not be below a particular limit of speed else it would blow up.

    After about 10 minutes I ask him, “bhaiyya, aur kitna time lagega?”

    He replies, “yahan se.. kam se kam 20 minute to lagenge”

    That makes it 7:35. That would imply that I will have to miss the train. No! this can’t happen, and I realize I have to convince him hard. This talk happens at a red crossing, and I light the cigarette taking advantage of the lack of motion in the auto.No, I want the damn thing to be in motion, in full throttle.

    I again tell him in a desperate manner, “bhaiyya jaldi please, fast. Meri train 7:30 ko hai”

    (Management funda: keep some buffer for yourself)

    Even in sales or any field for that matter, every level of the hierarchy has some extra buffer target for himself, and sets a slightly higher target when apportioning his target to the sub-ordinates.

    He replies, “Arrey, aap to late ho jaenge sir. Thodi jaldi nikalna tha na!”

    This is how a saleman would reply while taking note of his targets. He would try his best not to accept the target, and keep cribbing that it is too high. Acceptance of defeat even before the war has started.
    Now he is started zooming the vehicle but I am not convinced.

    Yeah, as if I don’t know that i should have started early. Now I have got late, and lets do something about it. I try using the next funda of management.

    (Management funda: Incentivize!)

    I try making him believe, without making it explicit that he would get more money if I reach in time for the train.

    It seems to be working, he has set the vehicle in full throttle, but probably he could do more. Now getting to the next principle,

    (management Funda: Motivate and make him accountable.)

    I try sweet talking to him, without disturbing his concentration on the road. I tell him inspiring things like, “Bhaiyya, ab aapke saath hun to aapko time par pahunchana hi padega. yeh aapka farz banta hai”.

    I try to make him realize that it is like a question of his competency. These are the moments when his true skills are under test, and I also try to make him proud of his years of experience (18 years in this case). Ultimately, he is made to believe that his passengers should reach in time wherever they want to, and this becomes his most important KPI (key performance indicator). This is the pride of work that he lives for everyday, drives an auto all day.

    Now the final nail, the traffic signals. He is still forced to stop at the signals, though it serves no purpose. It just delays my journey to the station.

    (Management funda: authorize!)

    I request him to jump traffic signals, and assure that I would pay the fine if any. I convince him that there are no cops around, and even try to keep in good humour by joking that all the policemen would be busy sleeping on their beds, afterall it is a Sunday morning.

    He zooms, and I am at the station at 7:35 sharp! Huh! 5 more minutes left. Thanxs for the buffer time . It is so really important. We should probably have a complete elective on this in B-Schools.

    I run towards the platform, asking passersby which platform is the shatabdi on.

    It is on platform 2, or rather it was. I run towards the platform. I am on the foot over bridge and I can see the train moving! I run at the top of my speed, with two bags hanging on my shoulders, and screech down the stairs. still puffing!
    .
    .
    .
    .
    ..3 and a half hours later..
    .
    .
    .
    it is 11:15AM and I am still at the station waiting.

    .
    .
    .
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    Well, at the Chandigarh station!, waiting for Rajeev to pick me up. Yes, I did catch the train!

    Now all ready for one complete week in upcountry parwanoo away from the hustle-bustle of city life.