Category: marketing

  • SRK, You make me fair?

    How influenced do we get with advertising? Let’s say, you go to a bakery, to buy a pack of Wafers. Which one would you buy?

    • The one that you buy everytime?
    • A brand whose ad you recently saw on TV?
    • A brand, whose celebrity endorser, attracts you?
    • One with the most value for money?
    • Whatever is available and catches your eye?
    • Or, Coz you like Kareena, and she is dating Saif, and Saif endorses a particular brand, you pick that one?

    Well, the answer is all the above. All the above factors (barring the last one!) influence you( the Shopper’s decision) in picking up that Rs.5/- pack of Wafers!

    So, getting an SRK to tell you that a particular fairness cream makes you fair is effective? Well, am sure it is, for all the crores that they are paid for a chitku appearance!

    Came across a funny article, on the influence of celebrity brand endorsers, in our daily purchase decisions. Here you go:

    It’s 7.30 in the evening and I am standing here at an overcrowded aisle of a well-lit supermarket. In my hands, I have two bottles of shampoo. Both well-known brands. I can’t make up my mind. All I can remember is that Aishwarya and Shilpa come on television toendorse these. I think both are hot. And the prospect of buying them together excites me deeply. Do they really use these shampoos? I doubt it. Any idiot knows that.

    I think hard. My thinning hair doesn’t really warrant a shampoo. But we need it all the same. In my bathroom there are at least ten different bottles in various stages of use. But there is space for more. Besides, these are new variants. We need this. I have seen how people are more confident when their hair and teeth are shiny. I have a need to be liked.

    I am not gullible though. You can’t fool me. I might not know what ‘dirt busters’ mean, but I always buy detergent with ‘dirt busters’. I bought a front loading washing machine last month. And the front-loading detergent, with the above mentioned ‘dirt busters’ are four times the price of my last detergent. But I buy it all the same. Why should I buy the pigeon droppings that I used to buy earlier? Am I mad? My clothes come out cleaner. They really do. Much, much cleaner than my neighbours when I last compared them in the lift.

    I move to the next aisle. I see my wife peering and reading the labels on breakfast cereal boxes. She picks up the one that Lara Dutta likes. I break in to a smile. I love the ad where she has breakfast in an awesome red sari. Yes, I like Lara Dutta. It’s a solid, smart decision. I ask her for her opinion on the shampoo. She sides with Aishwarya almost instantly.

    My phone rings. I take the call. The call drops after five seconds. It is a mystery. My phone is a smart.  It can make video calls, play television, surf the internet and also make calls. So it must be good. My 3G network provider too is something of a champion. It is characterized by a strange but cuddly creature who is a superhero.  I love those ads.  But I do wish I could make calls more often. I call their customer service everyday. They have become my friends. Though they don’t know why this is happening as well. They are kids, you can’t really blame them. Maybe the superhero gentleman is a little busy. I am sure they will fix these problems. Before people get upset, I mean.

    My wife in the meanwhile has loaded up the cart with essentials that are so very important for our daily existence. Yoghurt, barbeque sauces, expensive cheese and imported coffee for our imported coffee machine. I shrug. These days like most Indians, my disposable income is very high. And I spend all my free time in malls and supermarkets like these. Buying stuff.

    My son walks up to me with a bag of munchies. He wants to buy it because it has got a cartoon animal on it. It is a very cute packet. I buy him two. It gets rid of hunger pangs very efficiently. While I am at it I also buy some biscuits. Do you know that the same company who manufacture my cigarettes also makes my biscuits? They also make shirts, soap, shampoos and snacks! Unbelievable, isn’t it? What people I tell you! They must be super clever to do so many things at once. Really there is so much to learn.

    My wife is done. She hands me a men’s fairness cream that Shahrukh uses. I want the one that John uses. She points out that he really has never had a hit film and it’s incomprehensible why people still use him in ads. She is smart, my wife! I comply.

    We go and stand at the checkout counter. In a matter of seconds the delightful stuff we purchased is billed for and loaded in the boot of our car by a helpful store employee.

    I just bought my car. It’s an international brand. I was told that the engineers cry when they sell it and have to see it go. It must be too good. I am very happy. It doesn’t feel to different from my last car though. But I must be mistaken. What do I know?

    Like any normal person, I took a loan to buy my car. The bank that gave me the loan is very nice. They took great care of me when I was taking the loan. They apparently remember people’s birthdays and give them laddoos. I love laddoos. Now they have become busy. They don’t take my calls that often. They must be really stressed because sometimes they talk a little rudely as well. But I understand. What do I know of how banks work?

    We sit in the car. We have just bought a lot of things that we will now go and stock up the fridge with. My fridge is the same one that Katrina Kaif uses. Katrina must be eating well na? She says this one keeps food fresh for longer. But by next weekend we will throw out most of what we bought and come back to the supermarket again for another great time.

    I would have lost more hair.

    But if my wife starts looking like Aishwarya or Lara, it will be so worth it.

    Trilokjit Sengupta is the CD and one of the founder members of METAL Communications. He has spent almost ten years in advertising and thinks it is enough.

    The link to the article is: http://blog.campaignasia.com/trilokjit-sengupta/trilokjit-sengupta%e2%80%99s-blog-from-the-diary-of-a-complying-consumer/

    Thanks Arun, for Sharing the Article with me.

  • Campaign – Against Eve Teasing

    “Humein bhi thoda usi najar se dekh liya karo “, a man drools at a girl with saliva dripping out of his mouth, and he laughing along with his friends.
    “Arrey thoda lag gaya ji.. sorry ji”, rubbing his shoulder across to the helpless woman, a man smiles.
    You must have come across these sights in your everyday life. The indian girl as it is said, has to face many a odds, just fighting her very existence.
    Eve teasing is a common phenomena across cities, and across classes, and has been there since ever (Guess it is called eve for that reason). The girl just silently suffers and accepts it as a way of life!
    No More! Say this young group of students from a local Mumbai college. “Chappal Marungi” campaign is an unique initiative to counter the same, encouraging girls to strike back at the menace mongers.
    The campaign literally encourages women to beat down harassment, with the weapon that every woman carries – Chappal. (Sorry, black pepper powder has still not caught on!).
    From an advertising point of view, their campaign has managed to create quite a buzz, and using the chappal as the symbolic weapon has gone down really well with the intended target group of women, who completely relate with it. To drive their message further, this group of students has actually placed boxes full of chappals around the college premises.

    Chappal Marungi

    All the best to their tribe, and hope it increases. Hope the campaign catches up and reaches other places too, where it is equally needed if not more. ( Delhi-ites listening?)

  • Everything in jars

    When I started out blogging about 6 years back now, I had one thing in mind – what is this blog going to be about? After a lot of deliberation and thinking, I could just come up with one thing – whatever runs through my mind. The basic objective of this blog is to let me write, something that I inherently enjoy, and in parallel if it helps others in any which manner (maybe by the occasional laughs alone), I would die a happy man!

    After spending my entire working career till date in FMCG, it is more, but apparent that I should write something about it. I am a marketing person at heart, and am sure would remain so.

    Yesterday morning, in my conversation with A, an interesting insight was revealed. Every FMCG item is now eyeing to come up in a jar. Traditionally only toffees came in a jar and rightly so, it needed some place to be sold out of the pan outlet where it is generally sold from.

    I remember last year in feb, bubblegum sales was not really picking up, and then a new variant was launched in jars. The sales zoomed, much beyond the demand that was estimated. What difference does a simple jar make to a product which remains the same?

    Similarly, parle biscuits. Traditionally parle biscuits are low priced sku’s meant for a quick bite. It was apparent that a Rs. 5/- sku comes in the market. (a 3/- sku is also doing rounds). After the initial launch of this magic figure 5 priced sku too, the visibility aspect of the product was not very high. And as they say in sales (especially in impulse category products like chocolates, biscuits, chips, etc..) “ Jo dikhta hai, who bikta hai!” Parle sales suddenly started zooming upwards, and again just with a small interference – jars! Biscuits in jars you may think? Yes! This is what provokes the retailer in storing ( and displaying) the product in the front.

    Why is this phenomena? And why are companies willing to spend that extra on jars? Simple. More acceptance among the retailers. Higher volumes can offset the marginal price increase that would be borne for the jar.

    Also, the perceived value of the jar among the retailer is much higher than the actual cost of the jar to the company. So, it is a complete win-win situation. The retailer looks at the sku as the inherent products as well as the jar. for instance, if a candy costs Re. 1/-, and the margin to the retailer is 10% i, the company, would have to give him a jar of 100 candies at 90/-. (90.9/- actually depending on mark up or mark down!). The retailer does not see much benefit in selling it, and bargains with me for more in-built frees (like 100+8 free units at the mrp of 100/-) and stuff. Now the same sku, filled in a jar turns the dynamic completely. The retailer now looks at the margin of 10%, and also the price in which he can sell the jar( or maybe how much it would cost hi if he were to buy a jar for his outlet to stock something!). The perceived value of the sku instantly goes up, and there, the salesman has a winning story.

    Also, the company realizes that the jar is like a permanent branding the company manages to get in the retail outlet even after the contents of the jars are empty. I, as a brand manager, would love to see my product jars being filled with other items too and stocked in the outlet – I save huge money on posters and banners, which anyways have a minimal shelf life!

    Of late, many more categories like sunscreen, setwet hair gels, ponds cream, wafer biscuits are all now in their avatar of jars. Would not be too long, before condoms also start selling in jars!